Customer Survey
Satisfaction, loyalty intention, trust, pain points, recommendation drivers; CSAT/NPS/CES.
Flagship Customer Experience Solution
Measurable CX Execution.
Turning customer experience signals into management action melalui empat lens yang dibaca sebagai satu sistem.
Four Lenses
Empat perspektif untuk membaca customer experience secara utuh.
Touch Point Survey
Inquiry, test drive, order, delivery, booking, reception, handover, follow-up.
Merchandising Survey
Showroom readiness, product storytelling, campaign presence, brand confidence.
Network Standard Survey
Facility, Process, People, System.
Journey Scope
Journey moment yang relevan dapat dipetakan sesuai scope engagement.
Inquiry
Test drive
Order
Delivery
Booking
Reception
Handover
Follow-up
CX Heatmap · Ilustrasi
Visualisasi membantu membaca pola, bukan sekadar ranking skor.
Data di bawah hanya ilustrasi interface dan bukan hasil client.
Journey Moment
Customer
Touchpoint
Merchandising
Network Std
Inquiry
54%
62%
80%
88%
Test drive
72%
69%
76%
70%
Delivery
63%
58%
91%
86%
Service booking
81%
85%
78%
83%
Measure → Assess → Visualize → Recommend.
Diskusikan journey, site, standard, dan management question yang perlu dijawab.
Diskusikan CX ↗